Refunds and shipping

Printed labels

Labels are custom made from your measurements, so we cannot take them back if the measurements were wrong. If a label arrives damaged, misprinted or not matching your design, email hello@trueturn.co.za within 14 days with a photo and we will reprint it or refund you.

Shipping

• Courier locker, 2 to 4 working days: ZAR 69.
• Door to door courier, 2 to 4 working days: ZAR 99.
• Shipping to more countries is coming soon.
• Orders are printed within 3 working days of payment. You get a tracking number when it ships.

Rifle licences: 30 day money back

A rifle licence is a once-off digital purchase. If you are not happy, press Refund me in your account within 30 days of paying. No questions. We refund the full amount through PayFast (card and Instant EFT payments, usually within 7 business days) and the rifle goes back to the free trial. One guarantee per account. Rifles unlocked for free on the price ladder have nothing to refund.